Privacy Policy

Last updated: December 2024

1. Information We Collect

Personal Information

When you visit our facility or use our services, we may collect personal information including:

  • Name, email address, and phone number
  • Age and emergency contact information
  • Payment information for processing transactions
  • Health and safety information relevant to VR participation

Usage Information

We automatically collect certain information about your use of our services:

  • VR session data and preferences
  • Website usage statistics and analytics
  • Device information and IP addresses

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our VR gaming services
  • Processing bookings and payments
  • Communicating with customers about services and promotions
  • Ensuring safety and security of our facility
  • Complying with legal obligations and regulations
  • Analyzing usage patterns to enhance user experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service providers who assist in operating our business
  • Legal requirements or to protect our rights and safety
  • Business transfers or merger situations
  • With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data during transmission
  • Secure storage systems with access controls
  • Regular security assessments and updates
  • Staff training on data protection practices
  • Physical security measures at our facility

5. Your Rights and Choices

Under applicable privacy laws, you have the following rights:

  • Access to your personal information we hold
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information (subject to legal requirements)
  • Restriction of processing in certain circumstances
  • Data portability where technically feasible
  • Objection to processing for marketing purposes

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve website functionality and performance

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

7. Children's Privacy

Our services are available to children under 18 with parental supervision. For children under 13:

  • Parental consent is required for participation
  • We collect minimal information necessary for safety
  • Parents can request access to or deletion of their child's information
  • We do not use children's information for marketing purposes

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will post the updated policy on our website
  • The "Last Updated" date will be revised
  • We will notify customers of significant changes
  • Continued use of our services constitutes acceptance of changes

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Phone: +1-604-555-9847
  • Address: 1247 Robson Street, Vancouver, BC V6E 1C3, Canada