Cookie Policy

Last updated: December 2024

1. What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

  • Cookies contain information about your browsing session
  • They do not contain personal information unless you provide it
  • Most web browsers automatically accept cookies
  • You can control cookie settings through your browser

2. Types of Cookies We Use

NEXUS VR uses several types of cookies to enhance your browsing experience:

Essential Cookies

These cookies are necessary for the website to function properly:

  • Authentication cookies to keep you logged in
  • Security cookies to protect against fraud
  • Load balancing cookies to distribute traffic
  • Session cookies to maintain your browsing session

Functional Cookies

These cookies enhance your experience by remembering your choices:

  • Language and region preferences
  • Form data to avoid re-entering information
  • Accessibility settings and customizations
  • Chat support functionality

Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Google Analytics for traffic analysis
  • Page view tracking and user behavior
  • Performance monitoring and optimization
  • Error tracking and debugging

3. Why We Use Cookies

We use cookies for the following legitimate purposes:

Website Functionality

  • Remember your login status and preferences
  • Process online bookings and payments
  • Provide customized content based on your interests
  • Enable interactive features like live chat

Performance and Analytics

  • Analyze website traffic and user behavior patterns
  • Identify popular content and services
  • Monitor website performance and loading times
  • Troubleshoot technical issues

Marketing and Personalization

  • Show relevant promotions and special offers
  • Personalize content based on previous visits
  • Track the effectiveness of our marketing campaigns
  • Provide targeted advertisements

4. Third-Party Cookies

Some cookies are set by third-party services we use:

  • Google Analytics: Web analytics service to understand user behavior
  • Facebook Pixel: Tracks conversions from Facebook ads
  • Payment Processors: Secure processing of online payments
  • Social Media Plugins: Enable sharing on social platforms
  • Customer Support Tools: Live chat and help desk functionality

These third parties have their own privacy policies governing their use of cookies.

5. Managing Your Cookie Preferences

You have control over how cookies are used on your device:

Browser Settings

Most browsers allow you to:

  • Block all cookies from all websites
  • Block cookies from specific websites
  • Delete cookies that have already been set
  • Receive notifications when cookies are being set

Browser-Specific Instructions

  • Chrome: Settings > Privacy and security > Cookies
  • Firefox: Options > Privacy > History > Custom settings
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

Note that blocking cookies may affect website functionality and your user experience.

6. Cookie Consent and Withdrawal

We respect your right to control your data:

  • When you first visit our site, we request your consent for non-essential cookies
  • You can withdraw consent at any time through your browser settings
  • Essential cookies cannot be disabled as they are necessary for site functionality
  • Your consent choices are remembered for future visits

Opt-Out Options

7. Data Retention and Security

We handle cookie data responsibly:

  • Session cookies are deleted when you close your browser
  • Persistent cookies have expiration dates ranging from days to years
  • We regularly review and delete unnecessary cookie data
  • Cookie data is encrypted and stored securely
  • We do not share cookie data with unauthorized third parties

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time:

  • Changes will be posted on this page with a new "last updated" date
  • Significant changes will be communicated via email or site notification
  • Continued use of our website constitutes acceptance of changes
  • We encourage you to review this policy periodically

Contact Us About Cookies

If you have questions about our use of cookies or this policy:

  • Email: [email protected]
  • Phone: +1-604-555-9847
  • Address: 1247 Robson Street, Vancouver, BC V6E 1C3, Canada
  • Subject line: "Cookie Policy Inquiry"